A: At Del Rey Party Rentals, we understand how important your event is. Whether you're planning a wedding, private celebration, corporate event, or large-scale production, our goal is to make your rental experience smooth, dependable, and stress-free - so you can focus on enjoying every moment.

We offer a competitive rental inventory featuring tables, table-top items, seating, tents, flooring, catering equipment, crowd control solutions, stages, glassware, bars, and accessories, along with a variety of custom branding opportunities to help showcase your event or company with style. Every order is handled with care by a team that takes pride in providing quality products, reliable delivery, and personalized service from start to finish. Over the years, we've built trusted partnerships with event planners, caterers, florists, venues, convention centers, sporting event organizers, and film production teams throughout Los Angeles and Southern California. From intimate backyard gatherings to red-carpet premieres, corporate functions, sporting events, and film productions, we bring the same professionalism and attention to detail to every project. In a competitive Los Angeles market, what sets us apart is simple - we show up, we care, and we deliver. We combine dependable service, a diverse selection, and genuine customer care to help you create events that stand out for all the right reasons. Del Rey Party Rentals - your trusted partner for quality rentals, reliable service, and unforgettable events across Los Angeles and beyond. We are committed to delivering outstanding service. I want to help you bring your event vision to life!

A:  Yes! Del Rey Party Rentals proudly serves Los Angeles and delivers to all surrounding areas, including Thousand Oaks, Orange County, the San Fernando Valley, Ventura County, Pasadena, the South Bay, and the Desert Cities.

Our rental services aren't limited to Southern California - we also assist with out-of-state events and long-term rental projects. If your event is outside our standard delivery zones, simply contact our team for details and a custom quote. We'll be happy to help you coordinate delivery and logistics anywhere your event takes place.

A:  Placing an order with Del Rey Party Rentals is fast, simple, and convenient. You can start your rental quote request directly on our website 24/7 from your desktop, tablet, or mobile device.

Just browse our rental catalog, add the items you need to your cart, and review your quote estimate - excluding delivery, pickup, and additional service fees that may apply. Our user-friendly online tools make it easy to customize your order and explore rental rates displayed on most items. Once you submit your quote request, a member of our event sales team will contact you within 48 hours to review the details and finalize your estimate. If you're an event professional, venue coordinator, caterer, or rental company and already know what you need, you can use our Contact page to submit your request directly. You may also attach files or equipment lists to help us process your order more efficiently. To take advantage of all features, you can create an account as a venue, rental company, or individual client by clicking "Login/Register" on the top right corner of our website. For assistance or urgent requests, our customer service team is happy to help. Please call us at (310) 676-6363 during business hours, and we'll provide a detailed quote by email once we have all the necessary information.

A: It's always best to reserve your event rentals as early as possible, especially during peak seasons and holidays. Placing your order early ensures product availability and scheduling flexibility for delivery and setup.

For most private events, we recommend placing your reservation at least 15 days in advance. For weddings, corporate activations, brand events, trade shows, or large-scale productions, it's best to book your rentals 60 to 90 days in advance to secure the specific items, quantities, and delivery times you need. Many of our clients reserve their rentals several months ahead to guarantee availability during busy event months. We understand that plans can change, and our team is happy to accommodate modifications whenever possible. If your event is less than a week away, please call us at (310) 676-6363 or email our team directly for immediate assistance. Our experienced staff regularly supports clients with last-minute rental needs and will do everything possible to ensure your event is fully equipped and runs seamlessly. Whether you plan months ahead or need fast turnaround, Del Rey Party Rentals is ready to deliver.

A:  At Del Rey Party Rentals, we offer several convenient payment options to make the process easy and flexible for our clients.

We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept cash, personal checks, and cashier's checks. Please note that if you plan to pay by check, it must be received at least one week before your scheduled event, unless prior arrangements have been made.
For corporate clients and larger projects, we also accept electronic wire transfers, direct bank deposits, ACH payments, and Zelle.

You can also find us on Bill Pay under "Del Rey Party Rentals Inc." Once you're ready to make a payment, our team will provide you with the necessary banking information or invoice details to complete the transaction smoothly.

 

A:  Yes. A designated contact must be onsite to accept the rental equipment upon delivery. This person should be available to communicate with our team, provide setup instructions, and answer any questions about installation, layout, or placement. A signature is required to confirm receipt of the delivered items.

If no representative will be onsite, please email or provide setup instructions and layout details in advance so our team can place and arrange the equipment correctly.
For any additional requests made onsite or after delivery - such as adding items, moving equipment, or resetting layouts - please call us at (310) 676-6363 to speak with a sales representative. Additional labor or re-delivery fees may apply, depending on the scope of work and availability of staff or equipment.
Pickups:
We prefer that a contact person be present during pickup to ensure access to the rental items and to confirm that all equipment is accounted for. A signature may be required to acknowledge the return process.
If no one will be onsite during pickup, please contact our office beforehand to coordinate access or arrange an alternative plan. If our team cannot access the equipment or items are missing, additional pickup fees may apply to reschedule service.

In summary: Having someone onsite during both delivery and pickup ensures accuracy, efficiency, and a smooth rental experience for everyone involved.          

A: At Del Rey Party Rentals, we understand that plans can change. To ensure fairness and efficiency, please review our cancellation policy below for rental items and special orders:

• Special Orders:
  Items designated as special orders are subject to a 100% cancellation charge, which will be clearly indicated at the time of ordering.
• Custom-Branded Rentals:
  Custom-branded or personalized rental items canceled less than seven (7) days before the scheduled delivery date will incur a 100% cancellation fee.
• Standard Rental Items:
  • Cancellations made less than seven (7) days before the delivery or client pickup date will incur a 50% cancellation fee.
  • Cancellations made less than 24 hours before delivery or client pickup are subject to a 100% cancellation charge.
• Unused or Unreturned Items:
  Any rental items that are unused or not returned will be billed at 100% of the rental cost.

We encourage clients to communicate any changes as early as possible to help us make the necessary adjustments and minimize potential charges.

A: Yes. To confirm and secure your rental order, a 25% deposit of the total rental amount is required, along with a valid credit card number at the time of booking.

All rental orders must be paid in full at least four (4) days before delivery or customer pickup. For short-notice orders placed within four days or less, full payment is required at the time of booking, unless you have an established account with us.
If you'd like to review our accepted payment options, please see our Payment Methods FAQ for details.

For schools, corporate clients, and approved account holders, a purchase order number may be used to confirm your order. We also offer Net 30 terms for qualified clients - please contact our team for more information or to apply.Yes. To confirm and secure your rental order, a 25% deposit of the total rental amount is required, along with a valid credit card number at the time of booking.

A:At Del Rey Party Rentals, we strive to keep our pricing clear and transparent. However, depending on your event details, delivery location, and service needs, additional fees may apply. Below are some common examples to help you plan your budget more accurately:

Delivery & Pickup Fees
Standard delivery and pickup are curbside or ground-level only. Additional fees may apply for:

After-hours, weekend, or holiday deliveries/pickups

Extended travel distances or out-of-area zones

Long-carry or difficult-access locations (such as deliveries far from the truck or across rough terrain)

Setup & Teardown Labor Fees
If you'd like our team to set up or break down equipment (tables, chairs, stages, tents, flooring, or décor), labor fees may apply. Additional charges also apply for complex installations or union labor requirements at venues or convention centers.

Stair, Elevator, or Upper-Level Access Fees
If delivery requires using stairs, elevators, or loading docks, labor fees will apply to safely move and install equipment at your event site.

Same-Day Additions
Any equipment added on the day of your event is subject to additional delivery and handling fees, depending on the time and availability of staff and trucks.

Permits & Site Requirements
Clients are responsible for any required city or county permits, including:

Tents and staging

Amplified sound and special event permits

Change of use permits

Fire department and building safety clearances
Our team can assist in guiding you through the permit process if needed.

Cleaning, Damage, or Replacement Fees

Items returned dirty, damaged, or missing will be subject to cleaning, repair, or replacement fees.

Dishware, glassware, and catering equipment must be rinsed and repacked in original containers.

Optional damage waivers may be available upon request.

Waiting Time, Re-Delivery, or Access Delays
If our crew arrives and the site is not ready or inaccessible, waiting time or re-delivery fees may apply.

Fuel or Environmental Surcharge
A small environmental or fuel fee (typically 2-5%) may be added to help offset transportation and sustainability costs.

Extended Rental or Late Return Fees
If rentals are not ready for pickup or returned later than agreed, additional day charges may apply.

Minimum Order Fees
For delivery service, a minimum order amount may be required depending on the location. Smaller orders below the minimum may include a handling or delivery surcharge.

If you're ever unsure about potential additional costs, please contact our office at (310) 676-6363. Our team will be happy to review your order and provide a detailed, upfront estimate before confirmation.

A: Yes. Our team can assist with setup and teardown of tables, chairs, stages, tents, and other rental items for an additional fee.

We ask that setup and teardown services be arranged in advance so we can schedule the proper crew and timing for your event. Labor fees vary depending on the size and complexity of your setup.

If you'd like assistance with equipment placement and removal, please mention it when requesting your quote, and we'll include the available options in your estimate.

A: Yes. We ask that all rental items be returned in good condition and with their original containers, crates, or bags. At Del Rey Party Rentals, we take cleanliness and sanitation seriously - every item is cleaned, laundered, serviced, and sanitized if necessary upon return to our warehouse and before being placed back into inventory for future rentals.

To help us maintain this standard and avoid additional cleaning fees, please follow these guidelines before returning your rentals:

Glassware: Empty all liquids and return in the original crates provided.

China: Remove food debris and residue, and return items in the original crates.

Flatware: Remove food debris and residue, and return in the original containers.

Linens: Shake out all debris or leftover food and place linens in the bags provided.

Deep Fryers: Must be emptied of oil to avoid a $75 recycling fee.

Charcoal Grills: Must be emptied of charcoal to avoid additional fees.

Propane & Flat Grills: Clean off surface debris and food residue, and disconnect propane tanks after use.

Ovens: Remove all food and disconnect propane tanks after use.

Refrigerators & Freezers: Remove all food and unplug units after use.

Following these steps ensures a smooth return process, protects equipment, and helps us maintain the quality and cleanliness of every rental item.

A: Yes. Del Rey Party Rentals offers an optional Damage Waiver, which must be accepted or declined prior to confirming your rental reservation.

We charge a Damage Waiver Fee of 6.25% of your gross rental order. This fee helps cover minor damages that may occur during normal use of rental items at your event - for example, broken glassware or china, stained linens, dented trays, or scratched flatware. The Damage Waiver is non-refundable and taxable.

Please note that the Damage Waiver does not cover:

Theft, loss, or missing equipment

Damage from vandalism or improper/intentional use

Damage caused by leaving items outdoors in bad weather

Damage to motors or electrical equipment caused by improper voltage, power overload, or generator issues

The Damage Waiver applies only to rental equipment and does not include labor services or items on sale.

If you have any questions about whether this coverage is right for your event, our team will be happy to explain the details before you finalize your reservation.

A: Yes. To ensure a smooth and efficient delivery, our team requires an equipment placement layout or delivery instructions before your scheduled delivery. This helps us coordinate properly and provide the best possible service for your event.

A designated contact person must be onsite during delivery to provide access, answer questions, and sign for the rental items upon arrival.

Please ensure our team has clear access to the delivery location. If there are stairs, elevators, gates, or long carry distances, please let us know in advance so we can plan for adequate time, staffing, and equipment.

For outdoor setups, the area must be level, clear, and safe for installation. If your event requires power or permits for tents, staging, or equipment, please confirm that these are in place before our crew arrives.

We deliver to many of Southern California's most beautiful and unique venues, some of which have restricted access or special delivery requirements. Please notify us in advance of any height limits, loading docks, or specific truck access needs so we can plan accordingly.

A signature will be required at the time of delivery to confirm that all items have been received in good condition. Delivery and pickup windows are scheduled in advance, so please ensure the site is accessible during the agreed-upon timeframe to avoid waiting or re-delivery fees

A:All orders include standard delivery and pickup services, which are quoted based on distance, event location, and site accessibility.

Additional fees may apply depending on the scope, timing, and complexity of your event. Factors that can affect your delivery and pickup quote include:

After-hours, weekend, or holiday service requests

Specific or restricted delivery/pickup time windows

Stairs, elevators, or long-carry distances that require extra labor

Remote or difficult-to-access locations

Multiple delivery or pickup trips due to event schedule or space limitations

For larger installations, such as tenting, staging, flooring, truss systems, carpeting, or large-scale décor, additional labor, equipment, and trucking fees may apply. These are quoted based on the scope, site conditions, and required setup or removal time.

Every event is unique, so our logistics team carefully reviews each order to provide a fair, accurate delivery and pickup estimate.

For more information or to discuss special arrangements, please contact our team - we'll gladly review your details and provide a custom quote.

A:Our Del Rey Party Rentals office hours are:

Monday-Friday: 9:00 AM - 5:00 PM

Saturday: 9:00 AM - 2:00 PM

Sunday: Closed

If you'd like to pick up your rental items in person, our Will Call hours are 10:00 AM - 4:00 PM.

For your convenience, you can submit a rental quote request online 24/7, anytime, day or night.

If you experience an emergency during an ongoing event, please call us immediately at (310) 930-5575 - our team will do their best to assist you.

A:Yes. Del Rey Party Rentals offers rooftop delivery services when the building has a freight elevator or a standard elevator suitable for lighter items. This ensures the safe and efficient transport of your rentals to elevated locations.

Our event crew will deliver your items with care and professionalism; however, rooftop deliveries require additional planning, labor, and time, so an extra specialty delivery fee will apply.

For tenting, staging, or larger installation items, a site visit may be required to assess access, safety, and feasibility prior to confirming your order.

To help us prepare properly, please notify our team in advance if your event requires rooftop access, as well as any building restrictions, elevator specifications, loading zones, or access requirements.

A:If you need to make changes to your rental quote, please contact us as soon as possible. Whether you need to add items, adjust quantities, update dates, or modify event details, our team will prepare an updated quote reflecting your requested changes.

Once you receive the revised quote, please review and re-approve it to confirm the updates. Your reservation will be secured once we receive the required payment or approved arrangements.

We encourage you to reach out promptly so we can accommodate your changes while inventory is still available and ensure your event runs smoothly.

Important Information About Changing Your Rental Order:

Inventory availability is not guaranteed until you approve the updated quote and submit payment.

Pricing may change depending on seasonal demand, availability, or new event dates.

Updated changes may affect your delivery or pickup window.

Larger changes (tents, staging, flooring, truss systems, etc.) may require additional labor, equipment, or a site visit.

Added tents, stages, heaters, or guest count increases may require updated city permits.

All final modifications must be made at least 72-96 hours prior to your event, depending on order size.

Changes requested within 72-48 hours may require rush or labor fees and are subject to availability.

Once your order is prepared or loaded, changes may be limited and additional delivery charges may apply.

Reductions to your order follow our cancellation policy.

Requests made onsite or after delivery may require additional labor or re-delivery fees.

A:We are always here to help. If you have a question that is not addressed in our FAQ section, please reach out to us directly and a member of our team will gladly assist you.

You may contact us by:

Phone: (310) 676-6363 during business hours

Email: events@delreypartyrentals.com

Website Contact Page: Submit a message anytime through our online form

We look forward to assisting you and helping ensure your event runs smoothly.

Additional Recommendations & Best Practices

To better assist you and help make your planning process easier, we recommend the following:

Contact us early if you have questions about availability, sizing, setup requirements, or specific rental needs.

Request personalized support - our team can help with product recommendations and layout guidance based on your event details.

Feel free to utilize our industry experience; we are happy to share best practices to support your planning process.

For tenting, staging, flooring, or larger installations, a site visit may be recommended to ensure proper planning and safety.

We can coordinate with your event planner, caterer, venue, florist, or production team when needed.

For urgent or time-sensitive questions, calling us directly will provide the fastest response.

A:Yes, customers are welcome to pick up and return eligible rental items from our Will Call location during regular business hours.

Please note that not all rental items qualify for customer pickup, as some products require professional handling, installation, specialty equipment, or trucking. Items such as tents, staging, large furniture, heavy equipment, flooring, and certain specialty products are delivery-only for safety and quality control.

If you are unsure whether a specific item is eligible for Will Call, our team will be happy to assist you and provide guidance.

A:We do not offer price matching, as pricing in the event rental industry can vary widely based on several factors - including product quality, service level, delivery logistics, labor requirements, and safety standards. Not all rental companies provide the same level of care or operate under the same professional guidelines, so direct price comparisons are often not equivalent.

At Del Rey Party Rentals, we invest in:

Well-maintained and properly serviced inventory

Reliable delivery and skilled setup crews

Proper insurance, safety practices, and compliant operations

Responsive customer support and event-day assistance

These elements ensure that you receive high-quality equipment, professional service, and a dependable event experience from start to finish.

While we do not match competitor pricing, we are always happy to review your event needs and offer the best available pricing based on the value and service we provide. Please feel free to share your event details with us - our team will gladly help create an option that fits your budget and expectations.

A: Yes. Our Hawthorne location features an event showroom where you can explore a curated selection of our most popular rental items. We welcome you to stop by for a guided tour, where our team can help you compare options, answer questions, and walk you through ideas for your upcoming event.

Benefits of visiting our showroom include:

Seeing products in person to better understand size, color, style, and quality

Viewing coordinated setups and inspiration displays to help plan your event

Testing items hands-on, such as chair comfort, linen textures, tabletops, and décor combinations

Receiving personalized recommendations tailored to your venue, guest count, and event style

Reviewing material samples (linens, flooring, tableware, etc.) before finalizing your order

Discussing layout options and event needs directly with our rental specialists

Please note that due to our large and diverse inventory, not all products are on display in the showroom. We encourage you to browse our website for our complete catalog of rental items.

If you'd like to schedule a showroom visit or ensure specific items are available to view, feel free to contact us - we're always happy to help you prepare for your event.

A:Yes. Del Rey Party Rentals proudly partners with event professionals, rental companies, venues, planners, caterers, production teams, convention contractors, and staging companies that need additional inventory-whether due to seasonal demand, large projects, or being overbooked.

We specialize in sub-renting equipment to other rental companies, and we can support you with orders ranging from a few chairs to full truckloads of equipment. Our inventory is well-suited for everything from small last-minute needs to major productions requiring large quantities of matching items.

We routinely fulfill sub-rental orders such as:

Hundreds or thousands of folding chairs

Truckloads of banquet, round, and specialty tables

Large quantities of stanchions and crowd-control barricades

Refrigerators (reach-in coolers and freezers)

Portable bars and back-bar setups

Tents and canopies (delivery and professional installation required)

Stages, risers, and platforms

Portable flooring, carpeting, and turf

Catering equipment (ovens, grills, hot boxes, prep tables, etc.)

Pipe & drape, linens, and table-top rentals

Lighting, heaters, and outdoor equipment

And many other industry-standard rental categories

All equipment is professionally serviced, inspected, and event-ready, ensuring that your clients receive high-quality items that meet professional standards.

Volume discounts and preferred pricing may be available for qualified partners who sub-rent frequently or in high quantities. These programs are designed to support long-term industry relationships and help you reliably expand your available inventory during busy seasons or large productions.

Whether you need to fill a last-minute inventory gap or supply a major event requiring multiple trucks of equipment, our team is here to help.

To learn more about our sub-rental program or discuss eligibility for volume pricing, please contact us to speak with a team member or schedule a consultation. We look forward to building a strong and supportive partnership with your company.

A:If you already know the specific rental items you need, we're happy to assist you directly.
Please submit your file, rental list, quote request, wishlist, and event details through our Contact Page.

Our team will review your information, prepare your quote, and follow up with any questions to ensure accuracy.
We look forward to helping you with your event needs!

A:Yes. Delivery and pickup fees are calculated based on the zip code of your event location, the distance from our warehouse, and the specific timing required for both delivery and pickup. These fees ensure proper routing, staffing, and transportation of your rental items.

Below are common delivery and pickup scenarios that may affect your final pricing:

Standard Delivery & Pickup

Scheduled during normal business hours

Delivered to a ground-level, easily accessible location

No special timing or labor required
→ Standard delivery/pickup rates apply

Extended Distance or Out-of-Area Deliveries

Events outside our immediate service radius

Deliveries to areas such as the Valley, Inland Empire, Ventura County, San Bernardino County, San Diego County, or other extended regions
→ Mileage-based rate or long-distance surcharge may apply

Time-Specific or Tight Delivery Windows

Deliveries requiring a precise arrival time (e.g., 8:00-8:30 AM only)

Venues requiring strict load-in and load-out schedules

School campuses, hotels, and convention centers with scheduled dock access
→ Time-specific or exact-time delivery fees may apply

After-Hours, Early Morning, or Late-Night Deliveries

Deliveries or pickups required outside standard business hours

Events that end late at night or require a midnight/early-morning pickup
→ After-hours labor and trucking rates apply

Hard-Access Locations

Stairs, elevators, rooftop access, long carries, or difficult loading areas

Sites requiring additional crew or special handling
→ Labor charges or special-access fees may apply

Large Installations or Specialty Equipment

Tents, stages, flooring, large structures, truss, or heavy equipment

Installations requiring multiple crew members, equipment, or extended setup time
→ Installation labor and additional trucking fees may apply

Same-Day Pickup or Same-Day Turnaround

Clients requesting delivery in the morning and pickup the same day

Ideal for short events or venues with strict time limits
→ Additional turnaround charges may apply

Multiple-Day or Multi-Location Events

Conferences, festivals, or productions requiring phased deliveries

Items delivered to one location and picked up from another
→ Custom delivery/pickup scheduling and pricing apply

All delivery and pickup fees will be clearly outlined in your quote so you know exactly what to expect. Our logistics team will ensure all transportation and timing details are coordinated smoothly.

A:  Setup is not included in the rental price of the items. Standard delivery consists of bringing your rental items to a predetermined, easily accessible location and neatly stacking them. Items will be wrapped or weather-protected as needed.

If you require setup and removal services, these must be arranged in advance and will be quoted separately based on the scope of work, labor needs, access conditions, and event timeline.

Setup Services We Offer:

Placing and arranging tables and chairs

Setting up larger rental items that require professional installation

Coordinating additional crew for complex layouts

All labor will be quoted according to the size and requirements of your project.

Specialty Equipment Requiring Professional Setup:

Tents and canopies

Stages, risers, and platforms

Dance floors, carpeting, and flooring systems

Truss and structural systems

Lighting, heating, and certain outdoor equipment

Labor for these items will be custom-quoted depending on the project.

Additional Considerations:
Setup labor fees may vary based on:

Event complexity and layout

Delivery window or time restrictions

Hard-access locations (stairs, elevators, long carries, sand, turf, docks, etc.)

Same-day setup and removal requests

Last-minute or rush scheduling

All labor, setup, and removal fees will be clearly outlined in your quote once we understand your event details.

A:Deliveries are scheduled in advance and confirmed with you before your order is finalized. Please refer to the agreed delivery and pickup times listed on your quote or confirmation.

If anything changes with your event or venue, it is important to contact us so we can review the schedule and determine whether adjustments-or additional fees-may apply.

When to Contact Us to Review Delivery/Pickup Timing:

Venue access changes (new gate code, security check-in, loading dock restrictions)

Revised event times requiring earlier or later delivery/pickup

Venue now requires exact load-in/load-out times

Street closures, construction, or access limitations affecting truck parking

New setup or breakdown needs requiring additional crew or time

Event moved indoors or outdoors requiring a different delivery plan

Weather concerns requiring earlier setup or protected placement

Changes to rental items that affect labor (tents, stages, flooring, large items)

Hard-access updates (elevators, stairs, long carries, rooftop access)

Same-day turnaround or late-night pickup requests

Extended hours or after-hours service becoming necessary

Important Note:
Any delivery or pickup changes may require updated scheduling, additional crew, different equipment, after-hours service, or a revised delivery/pickup fee. Our team will review your updates and confirm any adjustments before the event.

A:Yes. Broken, damaged, or missing rental items are billed according to their full replacement cost. This is standard practice in the event rental industry to ensure our inventory stays in top condition for future clients.

Once items are delivered or picked up, they become the client's responsibility until they are returned or collected by our team.

Broken or Damaged Items:

Items returned broken, cracked, torn, bent, stained beyond cleaning, or otherwise unusable will be charged at replacement value.
Examples include:

Broken or chipped glassware

Cracked plates or china

Damaged chairs or tables

Burned, torn, or permanently stained linens

Equipment damaged by improper use or weather exposure

Missing Items:
Items not returned at pickup or lost during the rental period will be invoiced at their full replacement value.
Common examples include:

Missing flatware or glassware

Lost napkins or linens

Unreturned décor, accessories, or small parts

Items left at venues, homes, parks, or thrown away by cleanup staff

Damage Waiver Option:
If you purchase the optional Damage Waiver, it covers accidental damage from normal use (such as broken dishes or stained linens). It does not cover missing items, theft, misuse, or weather-related damage.

How to Avoid Extra Charges:

Count all items before and after your event

Store rental items safely when not in use

Protect items from weather, sprinklers, and guests

Ensure all items are packed and ready at pickup

Inform

A:Yes. Our minimum order for delivery rentals is $250, not including delivery and pickup service fees.

This minimum helps cover transportation, handling, and logistics costs to ensure every order receives the same level of professional service and care.

Additional delivery fees may apply depending on your event location, distance, and access requirements, such as:

Long-distance or out-of-area deliveries that require additional mileage and trucking costs.

Out-of-state or extended travel events that may involve extra transportation and crew accommodations.

Convention centers, hotels, or large venues that require check-ins, scheduling coordination, or union labor access.

Challenging delivery sites such as narrow driveways, limited loading zones, or high-traffic areas.

After-hours, early-morning, or holiday deliveries that require special staffing or scheduling.

If your order total is below the delivery minimum, you may be eligible for Will Call pickup at our warehouse during regular business hours.
Please note that not all rental items qualify for Will Call pickup - large structures, tents, staging, and certain equipment that require professional installation or trucking are delivery-only items.

Our logistics team will review your order and confirm delivery eligibility and costs before finalizing your quote.

A: Rental items are billed based on time out, not on whether they are used. Once equipment has been delivered or picked up by the client, it is considered out on rental and is non-refundable, unless other arrangements have been approved in advance.

If a refund is approved, it will be issued using the same method of payment originally used, unless other arrangements are discussed and agreed upon.

For questions regarding cancellations prior to delivery or pickup, please refer to our Cancellation Policy. Any exceptions must be coordinated with our team ahead of your event.

A:Yes, we strongly recommend that someone is onsite for delivery, whether it's you, a coordinator, a family member, or another authorized contact. Having someone present ensures that our team can access the correct drop-off location, confirm delivery details, and obtain a signature for the rental items.

If you cannot be present, please arrange for an authorized person to meet our crew and provide any necessary instructions.

Why Someone Should Be Onsite:

To confirm the correct placement or drop-off area

To approve and sign for the rental items

To provide access through gates, elevators, or secured areas

To communicate any delivery notes or restrictions

To ensure all items are counted and received in good condition

If No One Is Available:
In some cases, we can deliver without someone present if you provide clear written instructions in advance and the drop-off location is accessible. However, please note:

Items will be left neatly in the designated accessible area

We are not responsible for items once delivered

Setup is not included unless arranged and approved beforehand

Additional fees may apply if access is restricted or the crew cannot complete delivery

Important:
If your event is at a venue, park, church, school, or similar location, an onsite contact must be present because these locations often have load-in/load-out rules that require coordination.

A:  Yes. We can deliver to venues, parks, churches, schools, community centers, beaches, and other event locations. However, many of these locations have strict access rules, limited rental windows, or designated load-in/load-out hours. These requirements may affect your delivery schedule and can increase delivery and pickup fees due to the additional coordination required.

To ensure a smooth delivery, we require the following:

First and last name of an onsite contact person

Phone number for coordination

Accurate access instructions (gate codes, loading zones, security checkpoints, etc.)

Any venue rules or timing restrictions the crew should be aware of

Please note:

Clients are responsible for securing any required permits, including park permits, beach permits, city permissions, fire or safety approvals, or any documentation needed to access public or private property.

Clients must ensure we have the legal right to access the location during the scheduled delivery and pickup times.

Once items are delivered, the client is responsible for the security and protection of the equipment while in their possession or at the event site.

If your event location requires an exact-time delivery, has restricted access hours, or demands additional coordination, please let us know in advance so we can plan accordingly and review any applicable fees.

A:   We do not require a deposit on standard party rental items. However, we do require a valid credit card on file, along with a signed Rental Agreement, to reserve and hold your equipment. This protects our inventory and ensures the items are dedicated to your event date.

For larger orders, specialty items, multi-day rentals, or custom products, a deposit may be required. Any such requirement will be clearly listed on your quote before approval.

Clients are responsible for the security and care of all rental equipment from the moment it is delivered or picked up until it is returned or collected.

Industry-Standard Protections:

A valid credit card on file is mandatory for all reservations.

A signed Rental Agreement is required before equipment is released or delivered.

Deposits may be required for high-value, high-risk, or custom-branded items.

Full payment is typically due before delivery, depending on the event details.

Damage waivers cover accidental damage but do not cover lost, stolen, or misused items.

Clients are responsible for the security of the equipment, including overnight protection when needed.

Rental charges are based on "time out," not on usage.

Replacement for lost or unreturned items is billed at full replacement value

A:If you need to make changes to your rental quote, please contact us as soon as possible. Whether you need to add items, adjust quantities, update dates, or modify event details, our team will prepare an updated quote reflecting your requested changes.

Once you receive the revised quote, please review and re-approve it to confirm the updates. Your reservation will be secured once we receive the required payment or approved arrangements.

We encourage you to reach out promptly so we can accommodate your changes while inventory is still available and ensure your event runs smoothly.

Important Information About Changing Your Rental Order:

Inventory availability is not guaranteed until you approve the updated quote and submit payment.

Pricing may change depending on seasonal demand, availability, or new event dates.

Updated changes may affect your delivery or pickup window.

Larger changes (tents, staging, flooring, truss systems, etc.) may require additional labor, equipment, or a site visit.

Added tents, stages, heaters, or guest count increases may require updated city permits.

All final modifications must be made at least 72-96 hours prior to your event, depending on order size.

Changes requested within 72-48 hours may require rush or labor fees and are subject to availability.

Once your order is prepared or loaded, changes may be limited and additional delivery charges may apply.

Reductions to your order follow our cancellation policy.

Requests made onsite or after delivery may require additional labor or re-delivery fees.

A:  No. The damage waiver is not refundable. It is a non-refundable protection fee that goes into effect as soon as your equipment leaves our warehouse and remains active for the entire rental period. This is standard across the event and equipment rental industry.

The Damage Waiver is optional and must be accepted or declined at the time you place your rental order. Once selected, the fee is added to your contract and cannot be refunded.

The purpose of the damage waiver is to protect you from being charged for certain types of accidental damage that can occur during normal use.

What the Damage Waiver Covers:

Accidental damage during normal use

Broken or chipped glassware or china

Bent or damaged flatware

Minor dents or scratches to tabletop items

Stains or damage to linens from normal use

Accidental damage occurring during the event while used as intended

What the Damage Waiver Does NOT Cover:

Lost, stolen, or missing items

Items not returned within the 4-day grace period

Damage caused by misuse, neglect, or abuse of equipment

Weather damage (rain, wind, sprinklers, sun exposure, etc.)

Damage from improper storage or lack of security

Damage to electrical/mechanical items caused by incorrect power sources

Damage occurring during client transport when picked up via Will Call

Why the Damage Waiver Is Non-Refundable:

Coverage begins as soon as items leave the warehouse

Protection remains active throughout the entire rental period

It offsets the cost of repairing accidental damage

It is a standard practice in the rental and event industry

A:Yes. We ask that all rental items be returned in good condition and with their original containers, crates, or bags. At Del Rey Party Rentals, we take cleanliness and sanitation seriously - every item is cleaned, laundered, serviced, and sanitized if necessary upon return to our warehouse and before being placed back into inventory for future rentals.

To help us maintain this standard and avoid additional cleaning fees, please follow these guidelines before returning your rentals:

Glassware: Empty all liquids and return in the original crates provided.

China: Remove food debris and residue, and return items in the original crates.

Flatware: Remove food debris and residue, and return in the original containers.

Linens: Shake out all debris or leftover food and place linens in the bags provided.

Deep Fryers: Must be emptied of oil to avoid a $95 recycling fee.

Charcoal Grills: Must be emptied of charcoal to avoid additional fees.

Propane & Flat Grills: Clean off surface debris and food residue, and disconnect propane tanks after use.

Ovens: Remove all food and disconnect propane tanks after use.

Refrigerators & Freezers: Remove all food and unplug units after use.

Following these steps ensures a smooth return process, protects equipment, and helps us maintain the quality and cleanliness of every rental item.

>A:You are welcome to visit our showroom during business hours, and walk-ins are always accepted. Our showroom hours are:

Monday-Friday: 9:00 AM - 4:00 PM
Saturday: 9:00 AM - 2:00 PM

However, we highly recommend scheduling an appointment, especially if you'd like dedicated assistance, are planning a large event, or want to view specific rental items.

Please note that not all items from our full inventory are on display. Because our catalog is extensive, the showroom features a curated selection of our most popular rentals.

Scheduling an appointment helps ensure:

A team member is available to guide you

We can prepare or pull specific items you want to see (when possible)

Your visit is efficient, personalized, and helpful

If you'd like to schedule a showroom visit or confirm whether certain items are available to view, feel free to contact us - we're happy to assist!

No, please visit our showroom anytime to start planning your event!

A:A "day rental" refers to our standard rental period. At Del Rey Party Rentals, any rental lasting up to 4 days is considered a one-day rental for most standard items such as tables, chairs, linens, tabletop items, bars, and small equipment. This includes most single-day events such as weddings, birthdays, private parties, and backyard events.

For example:
If your items are delivered on Friday and picked up on Monday, this is still considered a one-day rental for standard items.

Consecutive Multi-Day Events:
For events where equipment is actively used for several consecutive days-such as conventions, trade shows, festivals, multi-day conferences, school events, or corporate activations-additional rental fees may apply, since the equipment remains in continuous use. For example, a convention running Friday through Monday (4 consecutive active event days) would not qualify as a one-day rental.

Extended Rentals:
If a client needs to extend the rental period, keep items longer than 4 days, or add additional active usage days, extended rental fees may apply based on the rental category and availability.

All additional rental fees will be disclosed prior to placing your order or at the time you request an extension to your rental period.

Specialty Items:
Some equipment follows different rental schedules due to installation time, value, and limited availability. These include:

Tents and canopies

Stages, risers, platforms

Dance floors, flooring, and carpeting

Truss and structural builds

Refrigeration units

Generators

Large bars and custom builds

Multi-day pricing for these items will be clearly itemized on your quote.

A:To keep our inventory clean, organized, and protected during transport, many of our rental items must be rented in preset quantities.

Glassware must be rented in increments of 5. This ensures consistent packing, safe handling, and proper sanitation.

Plates and flatware are rented in increments of 5. Bundling these items keeps them organized, clean, and easier to process during delivery and return.

Napkins are also rented in increments of 5. This helps maintain consistent laundry standards and accurate counting and packing.

Some additional rental items may also have preset increment requirements. Any preset quantity or increment requirement will be clearly displayed when adding items to your online cart.

These preset quantities help ensure your items arrive safely, remain clean, and are efficiently processed by our warehouse team. While this may mean ordering a few extra pieces, most clients appreciate having spares on hand for last-minute changes or unexpected needs.

Our team is always available to help you determine the right quantities for your event.

A:  If you're ready to start planning your event, we make it easy to place an order or request a rental quote. Whether you prefer to browse online, talk to someone on the phone, or see items in person, we're here to help in whatever way works best for you.

Here are seven simple ways to get started with Del Rey Party Rentals:

Build a Quote on Our Website (Available 24/7)
Browse our rental catalog, add items to your cart, and submit your quote anytime. It's quick, simple, and perfect if you're planning after hours or want to explore options at your own pace.

Give Us a Call
Sometimes the easiest way to get answers is to speak with someone directly. Our team can help you build your quote, check availability, and guide you through the rental process.
Phone: 310-676-6363

Visit Our Showroom
If you'd like to see items in person-such as linens, furniture, dinnerware, or décor-we'd love to show you around. You can review options, compare styles, and build your rental order during your visit.

Email Your Rental List
If you already know what you need, just email us your item list, files, photos, floorplans, or event details.
Email: events@delreypartyrentals.com

Use Our Website Contact Form
Perfect for event professionals, venues, caterers, and clients who want to upload documents or request custom quotes. Simply send us the details and we'll take it from there.

Register / Create an Account
Creating an account makes the rental process even faster and more convenient-especially for repeat customers or event professionals. With an account, you can:

Save carts and rental lists

View past quotes and orders

Request new quotes quickly

Upload files and event details

Store your contact information for faster checkout
If you rent frequently or plan events professionally, we highly recommend registering to streamline your workflow.

Request a Quote During Will-Call Pickup
If you're visiting us for will-call or browsing options in person, we can also create or update your quote right at the counter.

Serving Los Angeles & Southern California
Whether you're planning a wedding, birthday party, corporate event, festival, convention, or production shoot, Del Rey Party Rentals proudly serves Los Angeles County, Orange County, the South Bay, the Valley, and surrounding Southern California areas.

A: We are located in the South Bay area of Los Angeles:

Del Rey Party Rentals
4855 W. Rosecrans Avenue
Hawthorne, CA 90250

Our warehouse and showroom are just minutes from the 105 and 405 freeways and close to LAX, making it easy for clients across Los Angeles to stop by for showroom visits or coordinate deliveries.

Areas We're Ready to Serve

Del Rey Party Rentals proudly supports events throughout Los Angeles and neighboring communities. From backyard celebrations to large corporate productions, we regularly deliver to many of Southern California's most active event locations, including:

Bel Air / Holmby Hills

Beverly Hills

Brentwood

Culver City

Downtown Los Angeles (DTLA)

El Segundo

Glendale & Burbank

Hermosa Beach

Long Beach

Malibu

Manhattan Beach

Pasadena

Redondo Beach

Santa Monica

West Hollywood

We also frequently service surrounding areas such as Studio City, Sherman Oaks, Marina del Rey, Playa Vista, Century City, Torrance, Palos Verdes, and many other Southern California communities.

Your Trusted Event Partner

No matter where your event takes place, our team is here to support you every step of the way. We take pride in being reliable, easy to work with, and committed to delivering the quality and service you expect. When you choose Del Rey Party Rentals, you're not just renting equipment-you're partnering with a team that genuinely cares about helping you create a smooth, successful, and memorable event.